June 8, 2016

FAQ

HOW OFTEN SHOULD I GET MY BIKE SERVICED?

As a general rule, a major service at least annually and a basic service every change of season should keep your bike running sweet.  However, the frequency depends heavily on the amount of riding you do and the conditions you do it in.  A daily all-weather commuter or an MTB regularly ridden in the mud at Riverhead will need servicing far more regularly than a bike taken for an occasional weekend road ride in sunny weather.  If you’re lining up for a race (eg: Taupo) or big ride somewhere remote (eg: Old Ghost Road) you should have your bike professionally checked over beforehand so you can have confidence it will go the distance safely.

DO YOU SERVICE SCOOTERS, E-SCOOTERS, STROLLERS, ELECTRIC MOTORCYCLES OR FITNESS EQUIPMENT?

Not at this time sorry.  Contact the local importer or retailer for service options in your area.

DO YOU SERVICE E-BIKES?

Sure do! 

DO YOU SELL BIKES?

No, only fix them.

HOW MUCH DOES IT COST TO SERVICE MY BIKE?

Flying Fix offers a comprehensive range of Servicing Packages from as little as $119, doing everything a quick tweak and tune before that big event, right through fully stripping down your bike to bare bones and carefully cleaning, servicing and refitting all components. If you want something other than what is shown in the packs, use the Custom Service option at booking for an no-obligation price estimate.

WHAT DO THE VARIOUS SERVICE PACKS OFFER EXACTLY?

A full breakdown of all Service Packs & pricing can be found here

CAN I GET MY BIKE FIXED, LIKE, RIGHT NOW?

Like any bike workshop there’s normally a waitlist for servicing.  This can vary from a day or three during quiet periods to longer than a week during high demand periods, in the leadup to big race events and during periods of long fine weather when everyone dusts off their bike.  See the ‘service status’ ribbon at the top of the page for any info on long delays, lockdown operating procedures etc.

DO YOU ACCEPT CARD PAYMENTS ON THE SPOT?

Sure do, Flying Fix accepts EFTPOS, Visa, MasterCard, AMEX and other contactless payment methods such as Apple & Android Pay on the spot

DO YOU OFFER A DISCOUNT FOR FAMILIES AND KIDS BIKES?

Absolutely.  Just mention you have multiple bikes at the time of booking

CAN I JUST GET MY WHEELS TRUED OR MY DROPPER POST BLED?

Sure can.  Book a Custom Service & give as many details as possible of what you need for a pricing estimate. Note that $119 min fee does apply to most jobs

DO YOU CHARGE FOR PARTS?

Replacement parts, such as chains, pads, bearings etc are additional to the service packages.  If it looks like you are going to require parts, your Mechanic will contact you right away with a price & options before proceeding

DO YOU COME TO MY PART OF AUCKLAND?

Flying Fix is based in central AKL and mainly covers this area.  The full list of suburbs currently covered is shown on the booking form.  If your suburb isn’t currently served, please let us know.  If there’s enough demand in that area it may be served in future

WHERE CAN I OUT MORE ABOUT FLYING FIX?

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