June 8, 2016

FAQ

WHAT’S YOUR COVID19 ALERT LEVEL 2 POLICY?

During Covid-19 Alert Level 2 Flying Fix will be applying and adhering to the following principles & actions when performing mobile bicycle servicing:

Local – Flying Fix is staying close to home. Under L3, the normal 10km freecall radius has been halved to approximately 5km, covering nearby suburbs of Grey Lynn, Arch Hill, Ponsonby, Herne Bay, St Marys Bay, Freemans Bay, Parnell, Grafton, Newton, Kingsland, Western Springs, St Lukes, Mt Eden, Sandringham, Balmoral, Mt Albert, Westmere, Pt Chevalier, Waterview and Auckland CBD.

Hygienic – All bike contact points (handgrips, shifter/brake surfaces, saddles etc) will be disinfected with alcohol-based wipes and/or disinfectant spray before and after servicing. Your bike may also be washed as part of the service.

Traceable & paperless – All bookings require some basic info (name, email, address for pickup & mobile number) and any additional part#s are noted for traceability purposes. All service reports, invoices & receipts, will be delivered as PDFs rather than physical paper.

These actions will be continually reassessed and modified in the best interests of continually improving health & safety and preventing the spread of Covid19.

(Effective 14 May 2020, last updated 14 May 2020)

DO YOU SERVICE E-BIKES?

Absolutely.  A small surcharge does apply to e-bikes to cover the extra wear & tear placed on equipment due to weight and additional complexity such as diagnosing issues or removing rear and front-drive wheels.  Further details can be given in your Booking Confirmation email.

DO YOU SERVICE SCOOTERS, E-SCOOTERS, STROLLERS OR FITNESS GEAR?

Not at this time sorry.  Contact the equipment manufacturer or retailer for service options in your area.

DO YOU SUPPLY PARTS & ACCESSORIES?

Yes.  Flying Fix supplies parts & accessories from all the major brands at competitive pricing from their official NZ distributors with full manufacturer warranties as appropriate. 

HOW MUCH DOES IT COST TO SERVICE MY BIKE?

Flying Fix offers a comprehensive range of Servicing Packages from as little as $99, from a quick tweak and tune before that big event, right through fully stripping down your bike to bare bones and carefully cleaning and refitting everything. If you want something other than what is shown in the packs, use the Custom Service option at booking for an obligation-free price estimate.

WHAT DO THE VARIOUS SERVICE PACKS OFFER EXACTLY?

A full breakdown of all Service Packs & pricing can be found here

CAN I GET MY BIKE FIXED, LIKE, RIGHT NOW?

Like any bike workshop there’s normally a waitlist for servicing.  This can vary from a couple of days during quiet periods to a few weeks during high demand periods, in the leadup to big race events and during periods of long fine weather when everyone dusts off their bike. 

DO YOU ACCEPT CARD PAYMENTS ON THE SPOT?

Sure do, Flying Fix accepts EFTPOS, Visa, MasterCard and other contactless payments.  There’s no surcharge for credit card payments.

DO YOU OFFER A DISCOUNT FOR FAMILIES AND KIDS BIKES?

Absolutely.  This would come under Custom Service.  Contact Flying Fix for an estimate.

CAN I JUST GET MY WHEEL TRUED OR MY DROPPER POST BLED?

Sure can.  Contact Flying Fix , for a Custom Service & give as many details as possible of what you need for a pricing estimate. Note that a min. $99 fee does apply to most jobs.

DO YOU CHARGE FOR PARTS?

Parts, such as chains, pads, bearings etc are additional to the service packages.  If it looks like you are going to require parts, your Mechanic will contact you right away with a price & options before proceeding.

 

DO YOU COME TO MY PART OF AUCKLAND?

The list of suburbs currently covered is shown on the booking form.  If your suburb isn’t currently served, please let us know.  If there’s enough demand in that area it may be served in future.

 

WHERE CAN I OUT MORE ABOUT FLYING FIX?

Follow flyingfixbikes on Instagram or like us on Facebook